Details

A once-thriving fashion retailer faced a 20% drop in engagement due to an outdated website with slow load times and poor product recommendations. Issues included 9-second load times, 60% of users struggling with navigation, and 70% irrelevant product suggestions.

After six months of tech-driven overhaul, harnessing React, Next.js, and AI. 80% boost in engagement, 35% sales increase, 25% more returning customers, and a 50% surge in social shares, reaffirming tech's transformative potential.

Details

A leading commercial landlord's outdated portal harmed customer relations, with a mere 30% user activity and a 65% dissatisfaction rate. Issues included complex navigation, security doubts, and a cumbersome login process.

In four months, our team, skilled in Swift and Kubernetes, redesigned the portal, emphasizing simplicity and robust data security. Post-transformation, client activity rose by 70% and satisfaction soared to 90%. Furthermore, the landlord witnessed a 40% growth in industry recognition.

Details

The financial institution had an intricate loan application process causing extended wait times and bouncing 28 percent of potential applicants.

After our team transformed the process, we reduced wait times by 65% and decreased the application drop-off rate to just 8%. Loan approval rates increased by 40%.

This was much more than a process refresh; we reinvented the loan application experience, significantly boosting customer trust and satisfaction.

Details

Social care workers grappled with paperwork, leading to long review times and missed encounters. Key metrics showed 3-hour average case reviews and 20% undocumented encounters.

We introduced a tailored mobile app with real-time updates and AI-driven analytics. Case reviews plummeted to 45 minutes (150% improvement), encounter accuracy surged to 98%, and client feedback improved by 60%.

Details

Facing challenges in managing tenders, customers, and distribution, a US-based mining company often encountered logistical delays and competitive setbacks.

We introduced a geo-driven data tool. It integrates real-time data and maps, allowing for clear visualization of competitors, customers, and distribution nodes.

Client gained in 40% boost in successful bids, 30% faster deliveries, and a 25% reduction in operational errors.

Details

In a chaotic customer service center, a dated case management system resulted in 48-hour response times and a 32% drop in customer satisfaction. Our task was to streamline 13 complex support processes!

We stepped in, leveraging Salesforce and Docker over eight months to create a unified platform. The result? An 87.5% reduction in response times and a 45% boost in satisfaction. In Addax's redesign, dependable, high-quality support was given the highest priority, with a focus on client satisfaction.